Returns & Refund Policy

At Bright Escape Beauty, your satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our Returns and Refund Policy outlined below.

1. Eligibility for Returns

- You may return items within 5 days from the date of delivery.

- To be eligible for a return, products must be unopened, unused, and in their original packaging. Items that cannot be returned include:

  - Opened skincare products

  - Opened makeup products

  - Any product that has been used or damaged

2. Return Process

- To initiate a return, please contact our customer support team at info@brightescape.store within the specified return period.

- Provide your order number and the reason for the return. Our team will guide you through the process and provide you with a return authorization if your request is approved.

3. Return Shipping

- Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product).

- We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value, as we cannot guarantee that we will receive your returned item.

4. Refund Process

- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.

5. Exchanges

- We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order.

6. Damaged or Defective Items

- If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund as appropriate.

7. Contact Information

- For any questions or concerns regarding returns or refunds, please reach out to our customer support team at info@brightescape.store. We are here to help!

Thank you for shopping with Bright Escape Beauty. We appreciate your understanding and support as we strive to provide you with high-quality products and exceptional service!